My recent stay at this hotel was extremely disappointing, and I would not recommend it to anyone. The hotel was not ADA compliant (and still not) during my stay because the elevator was out of service, creating a significant accessibility issue. Room 106 had visible mold on the bed skirt, which raised serious health concerns about cleanliness and maintenance. The level of customer service was equally disappointing. No one offered to assist with bringing up luggage despite the elevator being unavailable. The ice machine on the second floor was leaking, creating a safety hazard. To make matters worse, I accidentally left my zip up fleece in the closet. When I called to check lost and found, it was not there and so one of the staff must have took it for themselves. This was very frustrating. Unfortunately, the hotek manager Jared was not accommodating or helpful in addressing these concerns, neither was Blaze. Given the lack of cleanliness, poor maintenance, accessibility issues and disappointing customer service, I cannot recommend this hotel for a future stay. Do not stay here!

My recent stay at this hotel was extremely disappointing, and I would not recommend it to anyone. The hotel was not ADA compliant during my stay because the elevator was out of service (and still is), creating a significant accessibility issue. Room 106 had visible mold on the bed skirt, which raised serious concerns about cleanliness and maintenance. The level of customer service was equally disappointing. No one offered to assist with bringing luggage upstairs despite the elevator being unavailable. The ice machines on the second floor were leaking onto the floor, creating both a maintenance and safety hazard. To make matters worse, I accidentally left my zip-up fleece in the closet. When I called three days later, I was told it was not in the lost and found, despite being left in the room. This was very frustrating. Unfortunately, the hotel manager, Jared, was not accommodating or helpful in addressing any of these concerns, either was Blaze. Given the lack of cleanliness, poor maintenance, accessibility issues, and disappointing customer service, I cannot recommend this hotel for a future stay. If I could give "zero" stars, I would.

We stayed at Hampton Inn South Haven for my birthday weekend, and it was a very pleasant experience. Although the elevator was not functioning and our room was on the third floor, it was not an issue for us. We are both active and fit, and the flights of stairs were short and easy to navigate. We didn't mind going up and down several times throughout our stay. The room was quiet, comfortable, and provided a great night's sleep. The breakfast was excellent, and the staff was wonderful. Blaze was especially awesome and made our stay even more enjoyable. Overall, we had a fantastic time and would highly recommend this hotel to anyone visiting the area. We would definitely stay here again.

The people working at the front desk were rude and generally seemed uninterested in customer service. The hot tub was not functional on the night that my family stayed here despite that being one of the main reasons that we booked this particular hotel. It had less than a foot of water in it and when I asked the front desk when it might be fixed the man shrugged at me and said "I don't know it's the weekend". When we arrived for breakfast a little after 8 AM there was almost no hot food available. The sausage and eggs were empty. The gravy had old pieces of food floating in it. The bath tub in our room had a gross brown stain at the bottom. Nothing about this stay made it seem worth the exorbitant price of the room. For the price I would expect much better. My family travels a lot and this was the worst hotel experience we've had in a long time.

I can usually roll with a few inconveniences when I travel, but this stay felt like a masterclass in making simple things unnecessarily difficult. The elevator was out of service while my room was on the top floor, so I got plenty of cardio running up and down the emergency stairs. Normally that would be annoying enough, but the ice machine was also out of order, the digital keys didn’t work, and then our room keys were deactivated before we even checked out. Every small issue turned into another trip up and down the stairwell. The front desk experience wasn’t much better. If you need assistance, you’re instructed to ring a bell and wait. Unfortunately, waiting is really the only part of that process that works. More than once, I could see employees gathered in the back office talking while guests stood at the desk wondering if anyone planned to help. I understand that equipment breaks. Elevators fail. Key systems glitch. What is much harder to understand is the complete lack of urgency, communication, or customer service surrounding those issues. If you’re looking for a place to get your steps in while testing your patience, this may be the hotel for you.

I do not use the Hilton app, as I travel infrequently. If a property assesses a $50 late checkout fee, that policy should be clearly communicated to guests during the check-in process or posted up front rather than relying on guests to discover it through an app they may not use (see attached screenshots from leadership’s emails - if you don’t see them on your phone, switch to desktop view) Unfortunately, the fee itself is only one part of a much larger issue. My stay was negatively impacted by several problems, including a non-functioning elevator, an excessively hot lobby, and a guest room that was uncomfortably warm throughout the night despite running the air conditioning at its lowest temperature and highest fan setting. These conditions fell well below the standard I expected when choosing this hotel. What I find most disappointing, however, was the lack of direct customer service from hotel leadership, Jared Goff. I specifically requested a phone call to discuss my concerns, yet that request was ignored and replaced with a brief email response. I was informed that Jared was unavailable when I reached out twice because he had either left early or was taking an early lunch, but as the Director of the property, I would expect a greater willingness to personally engage with guests who have experienced issues during their stay. Effective customer service requires more than sending a short email when a guest has explicitly requested a conversation. I am currently relocating across the country for a new job, a process that has involved substantial planning and unexpected expenses. While I understand that circumstances can arise at any hotel, I expected management to take my concerns seriously and demonstrate a genuine commitment to resolving them. Instead, I was left with the impression that guest concerns were being dismissed rather than addressed. As a result of both my stay and my interaction with management, I do not intend to stay at another Hilton property in the future. I believe prospective guests should have a complete understanding of what they may encounter when choosing this location, particularly when alternative accommodations are available nearby (across the street). I regret that this situation could not be resolved more professionally, but I felt it was important to provide candid feedback regarding both the property conditions and the lack of meaningful customer engagement from the hotel leadership, Jared Goff.

I hate to be that person to leave a review because I never do. But I feel as though I should share my experience with Hampton Inn located in South Haven, MI. My fiancé and I had booked a room with a king size bed and a jetted tub for a couple of days for our vacation stay. I had called the hotel to let them know that we would not be there till a little later after our scheduled check in time just so they were aware that we were showing up. The woman who answered the phone said she would make a note of it and was very kind. We arrived at the hotel and checked in. The woman at the front desk was very welcoming and nice. The elevator was out of service so we had to use the stairs, which was no big deal. When we walked into our room I instantly felt uncomfortable. The sheets on the bed were stained with black spots that kind of looked like bed bugs; the jetted tub did not look clean; a small stand shower that did not look clean; we had half a window, and the popcorn ceiling looked like it had been redone and it looked terrible as well as the wall. The room was not what we were expecting and did not look like what was advertised when I booked the room. We went back down to the front desk, not to cause any problems I knew the room was non refundable at this point in time. I asked the woman at the front desk if there was any way we could look at a different room because I did not feel comfortable staying in the room we had been given. She had asked what was wrong with the room I explained to her that the bed sheets looked dirty and stained, the jetted tub did not look clean and I would not use it and it was just not what was advertised. She said she had to make a note of it to let the housekeeper know. She then proceeded to look for a different room to have us stay in, but was unable to find us another room with a jetted tub which was fine. I just wanted to sleep in a clean bed. There was a room across the hall that we were able to look at that still had a king sized bed, no jetted tub, but a sofa, full tub and shower. I checked the bed sheets of this new room and they were much cleaner than the one we had originally been given. The woman at the front desk was very understanding and there were no issues at all with changing rooms. She was very kind and helpful. From the looks of both rooms, it seemed as though they had recently been redone but not done very well. The wallpaper seemed to be peeling and the furniture had paint on it. It seemed as if when they repainted the rooms that they failed to cover furniture in the process. I mean even the bed sheets and pillow cases had paint splatters on them. The hotel did not seem like Hampton Inn quality from the looks of it but the staff was very friendly.

Horrible experience. Staff unfriendly and rude. No working elevator. Didn’t get asked for ID at check in. Could not control our own heat in room and thermostat was broke. No explanation. Breakfast was nasty and staff again, rude! Got harassed about check out while we were using the hot tub. Never had such a terrible experience. We checked out by 1130 and they deactivated our card. Hotel smelled of weed and the remodel? What a joke, tape all over rooms, tub was janky and bed terribly uncomfortable. Should’ve went to a holiday inn at this point!

They did some upgrades to the hotel and it seems a lot cleaner and very comfortable to stay in. Absolutely love that there was a charging pad to charge your phone and that on the other side of the bed where there was a plug for another charger. These little things really make a difference. There was plenty of towels which really is another nice little extra that I pay attention to. Nothing's more aggravating than running out of clean wash cloths or towels in a hotel room. We love getting two beds in the room cuz we snagged the extra pillows which are comfortable and for some strange reason we always sleep better at this hotel than at home. ....... Say there again .... I really like the fair... Breakfast food was actually better this time with cheese omelettes, roasted potatoes... And kielbasa sausage.... I'm pretty finicky so I won't even touch it if it looks cafeteria style... This was actually very good... ....... A second thumbs up..

Rooms were dirty. Bedding was gross. Dirty bedding. Not clean. Stain all over the carpet. People were smoking weed and they allowed it. Nasty smell.