I can usually roll with a few inconveniences when I travel, but this stay felt like a masterclass in making simple things unnecessarily difficult. The elevator was out of service while my room was on the top floor, so I got plenty of cardio running up and down the emergency stairs. Normally that would be annoying enough, but the ice machine was also out of order, the digital keys didn’t work, and then our room keys were deactivated before we even checked out. Every small issue turned into another trip up and down the stairwell. The front desk experience wasn’t much better. If you need assistance, you’re instructed to ring a bell and wait. Unfortunately, waiting is really the only part of that process that works. More than once, I could see employees gathered in the back office talking while guests stood at the desk wondering if anyone planned to help. I understand that equipment breaks. Elevators fail. Key systems glitch. What is much harder to understand is the complete lack of urgency, communication, or customer service surrounding those issues. If you’re looking for a place to get your steps in while testing your patience, this may be the hotel for you.

I do not use the Hilton app, as I travel infrequently. If a property assesses a $50 late checkout fee, that policy should be clearly communicated to guests during the check-in process or posted up front rather than relying on guests to discover it through an app they may not use (see attached screenshots from leadership’s emails - if you don’t see them on your phone, switch to desktop view) Unfortunately, the fee itself is only one part of a much larger issue. My stay was negatively impacted by several problems, including a non-functioning elevator, an excessively hot lobby, and a guest room that was uncomfortably warm throughout the night despite running the air conditioning at its lowest temperature and highest fan setting. These conditions fell well below the standard I expected when choosing this hotel. What I find most disappointing, however, was the lack of direct customer service from hotel leadership, Jared Goff. I specifically requested a phone call to discuss my concerns, yet that request was ignored and replaced with a brief email response. I was informed that Jared was unavailable when I reached out twice because he had either left early or was taking an early lunch, but as the Director of the property, I would expect a greater willingness to personally engage with guests who have experienced issues during their stay. Effective customer service requires more than sending a short email when a guest has explicitly requested a conversation. I am currently relocating across the country for a new job, a process that has involved substantial planning and unexpected expenses. While I understand that circumstances can arise at any hotel, I expected management to take my concerns seriously and demonstrate a genuine commitment to resolving them. Instead, I was left with the impression that guest concerns were being dismissed rather than addressed. As a result of both my stay and my interaction with management, I do not intend to stay at another Hilton property in the future. I believe prospective guests should have a complete understanding of what they may encounter when choosing this location, particularly when alternative accommodations are available nearby (across the street). I regret that this situation could not be resolved more professionally, but I felt it was important to provide candid feedback regarding both the property conditions and the lack of meaningful customer engagement from the hotel leadership, Jared Goff.

I hate to be that person to leave a review because I never do. But I feel as though I should share my experience with Hampton Inn located in South Haven, MI. My fiancé and I had booked a room with a king size bed and a jetted tub for a couple of days for our vacation stay. I had called the hotel to let them know that we would not be there till a little later after our scheduled check in time just so they were aware that we were showing up. The woman who answered the phone said she would make a note of it and was very kind. We arrived at the hotel and checked in. The woman at the front desk was very welcoming and nice. The elevator was out of service so we had to use the stairs, which was no big deal. When we walked into our room I instantly felt uncomfortable. The sheets on the bed were stained with black spots that kind of looked like bed bugs; the jetted tub did not look clean; a small stand shower that did not look clean; we had half a window, and the popcorn ceiling looked like it had been redone and it looked terrible as well as the wall. The room was not what we were expecting and did not look like what was advertised when I booked the room. We went back down to the front desk, not to cause any problems I knew the room was non refundable at this point in time. I asked the woman at the front desk if there was any way we could look at a different room because I did not feel comfortable staying in the room we had been given. She had asked what was wrong with the room I explained to her that the bed sheets looked dirty and stained, the jetted tub did not look clean and I would not use it and it was just not what was advertised. She said she had to make a note of it to let the housekeeper know. She then proceeded to look for a different room to have us stay in, but was unable to find us another room with a jetted tub which was fine. I just wanted to sleep in a clean bed. There was a room across the hall that we were able to look at that still had a king sized bed, no jetted tub, but a sofa, full tub and shower. I checked the bed sheets of this new room and they were much cleaner than the one we had originally been given. The woman at the front desk was very understanding and there were no issues at all with changing rooms. She was very kind and helpful. From the looks of both rooms, it seemed as though they had recently been redone but not done very well. The wallpaper seemed to be peeling and the furniture had paint on it. It seemed as if when they repainted the rooms that they failed to cover furniture in the process. I mean even the bed sheets and pillow cases had paint splatters on them. The hotel did not seem like Hampton Inn quality from the looks of it but the staff was very friendly.

Horrible experience. Staff unfriendly and rude. No working elevator. Didn’t get asked for ID at check in. Could not control our own heat in room and thermostat was broke. No explanation. Breakfast was nasty and staff again, rude! Got harassed about check out while we were using the hot tub. Never had such a terrible experience. We checked out by 1130 and they deactivated our card. Hotel smelled of weed and the remodel? What a joke, tape all over rooms, tub was janky and bed terribly uncomfortable. Should’ve went to a holiday inn at this point!

They did some upgrades to the hotel and it seems a lot cleaner and very comfortable to stay in. Absolutely love that there was a charging pad to charge your phone and that on the other side of the bed where there was a plug for another charger. These little things really make a difference. There was plenty of towels which really is another nice little extra that I pay attention to. Nothing's more aggravating than running out of clean wash cloths or towels in a hotel room. We love getting two beds in the room cuz we snagged the extra pillows which are comfortable and for some strange reason we always sleep better at this hotel than at home. ....... Say there again .... I really like the fair... Breakfast food was actually better this time with cheese omelettes, roasted potatoes... And kielbasa sausage.... I'm pretty finicky so I won't even touch it if it looks cafeteria style... This was actually very good... ....... A second thumbs up..

Rooms were dirty. Bedding was gross. Dirty bedding. Not clean. Stain all over the carpet. People were smoking weed and they allowed it. Nasty smell.

This place has bed bugs. The sheets were marked up with bed bug spots, but the manager insisted it was from an ink pen in the wash. Do not stay here. Not only do they have bed bugs, they either will not own up to it or they are too dumb to know it. Maintenance said they would need to heat the room then backtracked later at the front desk when discuss a room refund and said he didn’t know what the spots were. I was only given a partial refund of my points for “dirty sheets”

We stayed on 9/13/25 we took my 95 year old mom for an overnight stay. When we arrived my niece went in to book a room. She asked if they had an elevator and explained that my mom was with us and she uses a walker. They assured her that they had an elevator. They said that they had a wedding party staying that night my niece said that as long as they had the elevator we could take a 3rd floor room where it would be quieter. We took my mom and our luggage up to our room. I went right back down to return the cart to the lobby. I had to push the open button because the elevator wouldn't open. When I was going to go back to our room the elevator wasn't working at all. I spoke to the desk manager and he said that they had been there earlier to fix it. he tried resetting it. That didn't work so he said he would call and have them come back. I explained our situation again and that now my mom was stuck on the 3rd floor. he said that when they came and fixed it he would move us to the first floor. Time went on still not fixed so we left mom in the room and bought back take out. we had planned one taking her for a nice dinner. we finally went to bed with the elevator still broke. the reason we knew that, was the sign on the elevator. they never contacted us again on Saturday night. Sunday morning I called down to the desk and they told me that it was still broken. She didn't know when it would be fixed. When I asked to speak to the manager I was told he was out and she didn't know when he would be back. I asked what i was supposed to do about my mom when it came check out time and it's still not fixed. She had no answers for me I asked again to speak with the manager she said she didn't know when he would be returning. I wouldn't have been so upset but we started reading the reviews on this place and found out they have been having elevator issues for around 9 months now!! My niece and I started carrying our stuff to our car. I stopped by the desk for any updates. No updates. By this time I'm near tears hating the idea of making my 95 year old mom walk down the stairs. I brought the reviews up to the woman behind the desk and she acted like it was news to her. I then asked if the man that checked us in the night before was the general manager, she said that he was! I don't understand why on earth knowing this has been an issue for this long he would do put us on the 3rd floor!. There was another woman that offered to help us with our luggage and even offered to put mom in a wheelchair and take her down the stairs in that. it was nice of her to offer but that seemed more dangerous than having mom hold onto the rails and walk down. I thanked her but declined. I tried calling Sunday evening to reach the general manager just so he would understand how upsetting this had been. I was told he wasn't in. I gave up calling. I put this review in just so if you have any handicapp issues be sure that you ask for a first floor room. I know that we will never go back